Consultation and engagement
The team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.
The teams activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.
The team is led by Paul Price. Richard Newth co ordinates all processes around the surveys and Sid Hardinge- Tapp leads analysis and reports of research.
Find our Local Policing Plan here.
Customer Satisfaction Survey
Sussex police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2400 surveys are carried out annually.
The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.
The surveys are telephone interviews and are conducted by an independent market research company called SMSR