Live feeds

Emergency services at the scene of a fatal crash, A29 Lidsey, near Bognor Regis: A person has di... http://t.co/LvLmucA7ar #sussexpolice 21/10/2014 14:01:57

Police appeal for witnesses after dog is stolen from Fittleworth: Police are appealing for witne... http://t.co/8oEP2ofu6v #sussexpolice 21/10/2014 13:20:22

@LittleFishHove @BrightonHoveCC Happy to help, fantastic news that you've been reunited! 21/10/2014 13:02:36

Police seek video of violent Bognor street incident: Police are seeking witnesses who took photo... http://t.co/pmRGICMhid #sussexpolice 21/10/2014 12:30:51

@luankay Hi Luan, if you're online you can submit this form https://t.co/YKWZNrFYmW 21/10/2014 11:03:25

Serious crash closes A284 at Lyminster: At 7.35am on Tuesday 21 October a motorcyclist and a car... http://t.co/a5aSql03qT #sussexpolice 21/10/2014 08:04:07

Witnesses sought to reported Bexhill street assault: Police are appealing for witnesses to an al... http://t.co/nGBkM1M2Wh #sussexpolice 20/10/2014 14:06:55

RT @LSCB_Brighton: Small Changes, Saving Lives: @riseuk's annual conference on Violence Against Women and Girls http://t.co/ZTQ9Wr00l8 httppic.twitter.com/HpxSZPTFJK 20/10/2014 13:32:50

Boy attacked in Haywards Heath nature reserve: Police are seeking two men who attacked a young b... http://t.co/4DSDfvYQbC #sussexpolice 20/10/2014 13:26:20

Missing London girl Demi Collins found: ISSUED ON BEHALF OF THE METROPOLITAN POLICE Demi Collin... http://t.co/gXd0MGSBmp #sussexpolice 20/10/2014 13:26:20

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Wednesday October 22
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2:31

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.