Live feeds

Concern for 15-year old Shane Crawt missing from Slinfold: Police are increasingly concerned abo... #sussexpolice 22/09/2014 11:55:35

Two men charged with Crawley stabbing: Two men has been charged after an altercation in Crawley ... #sussexpolice 22/09/2014 11:55:35

Operation Dragonfly: Drunk man and woman who left roads blocked banned from driving: Two motoris... #sussexpolice 22/09/2014 11:16:50

Man missing from Worthing found in Hastings: Oliver Ryan, 31, who had not been seen since he ran... #sussexpolice 22/09/2014 10:39:01

Shop and pub staff caught selling alcohol to children: A shop assistant and a barmaid have been ... #sussexpolice 22/09/2014 10:39:00

RT @esccroads: Work starts today on the #Uckfield Regeneration Scheme. More information can be found through the following link: http://t.c 22/09/2014 09:35:55

RT @CrawleyNPTSouth: PCSO Fletcher and PCSO Clark will be in the Tilgate and Furnace Green area today. They look forward to seeing you. 22/09/2014 09:27:18

@h8sbc We will have a press release about this later today and so will send you the link once it's available 22/09/2014 09:15:58

Driver dies in collision near Battle: Police are appealing for witnesses to a collision on Frida... #sussexpolice 22/09/2014 08:39:08

Eight arrested after Brighton fight: Eight people have been arrested for a large fight in Bright... #sussexpolice 22/09/2014 08:39:08

Read more >
Monday September 22

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.