Live feeds

Pony found in Haywards Heath: A pony was found in the Isaacs Lane area of Haywards Heath around ... http://t.co/YtZbo7nSUd #sussexpolice 28/11/2014 08:46:24

Motorcycle, van and car in collision on the outskirts of Chichester: Police and ambulance are at... http://t.co/Af6Vp6Izv9 #sussexpolice 28/11/2014 08:46:24

RT @SurreyPolice: BREAKING: Viktoras Bruzas has been located and arrested in connection with #Fetcham double murder http://t.co/ApVzQwBmL6 27/11/2014 20:02:58

On Tuesday 8th November at the Brighthelm Centre in Brighton the first ever Sussex Police Disabi... http://t.co/u9TM3sFx0t #sussexpolice 27/11/2014 19:02:45

RT @SussexSpecials: #Brighton's @Manhunt_team, mainly made up of @BtnHoveSpecials, arrest 19 in a fortnight. Great work! More here: http://http://t.co/xdBEfUtW2d 27/11/2014 17:53:04

Van stolen in Bexhill: Police are appealing for witnesses after a white Ford Transit van was sto... http://t.co/wIkHA9L6hx #sussexpolice 27/11/2014 17:23:31

13 sentenced for defrauding elderly victims across the South East: Police have smashed a ruthles... http://t.co/Tz3vndoavs #sussexpolice 27/11/2014 16:44:27

Eastbourne police warn of increase in telephone scams: As the festive season approaches, Eastbou... http://t.co/tSKlbn7h4u #sussexpolice 27/11/2014 16:44:26

Police seek man over attack on woman in Hastings: Police in East Sussex are searching for 27-yea... http://t.co/HGYtlGjOb4 #sussexpolice 27/11/2014 16:04:26

Brighton man charged with rape: Kyle Dacosta, 23, a fast food employee of St Paul's Street, Brig... http://t.co/AxCW7mf59u #sussexpolice 27/11/2014 16:04:26

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Friday November 28
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9:30

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.