Live feeds

The Friday evening before Christmas has historically been very busy for us. Lots of office parti... http://t.co/L92hcWvgtj #sussexpolice 19/12/2014 19:06:34

@DLangley999 Is there any connection to Sussex? 19/12/2014 19:03:13

UPDATE: A27 at Brighton now open: The A27 is now open between the A23 and the A270 at Brighton. ... http://t.co/KNbw3lsORx #sussexpolice 19/12/2014 17:13:56

Operation Dragonfly: Drink-driver caught after running out of petrol: A 28-year-old man drink-dr... http://t.co/h55fuvSLYh #sussexpolice 19/12/2014 17:13:55

A27 remains closed eastbound at Brighton: Police are warning drivers about significant delays on... http://t.co/AIzvmxp4Gw #sussexpolice 19/12/2014 16:34:09

Don't get the police 'taxi' this Christmas: As Christmas week approaches, the distinctively mark... http://t.co/ToBWKAiYo1 #sussexpolice 19/12/2014 16:34:08

Hairdressers and convenience store burgled in St Leonards: Police are appealing for witnesses af... http://t.co/NgtyYafyVb #sussexpolice 19/12/2014 15:54:14

New Pegasus scheme will speed up emergency communication: A creative new scheme will make contac... http://t.co/gkJKJ7fxwf #sussexpolice 19/12/2014 15:54:14

RT @SarahByrt: @SgtPeterAllan @sussex_police Good stuff and our charity's free #SelfEvidentApp can give victims & witnesses more confidenceā€¦ 19/12/2014 14:29:45

RT @SgtPeterAllan: @SarahByrt @sussex_police We have no targets in relation to #hatecrime other than to increase reporting and improve servā€¦ 19/12/2014 14:29:35

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Friday December 19
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20:07

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.