Live feeds

St Leonards man jailed for false burglary report: A St Leonards-on-Sea man has been sent to pris... http://t.co/IkhqUhcxPL #sussexpolice 23/10/2014 08:14:56

Missing Richard Callan from Brighton: Police in Brighton are looking for 49-year old Richard Cal... http://t.co/wMEXRI5KnU #sussexpolice 23/10/2014 08:14:56

Appeal for witnesses to sexual assault in Brighton: Police are appealing for witnesses after a w... http://t.co/ggiiDX6qf0 #sussexpolice 22/10/2014 15:18:55

Help us reunite stolen property w/ rightful owners,visit http://t.co/j8goTY3NO9 to register your property #OpMagpie pic.twitter.com/9JRcE30Nv2 22/10/2014 15:14:12

Valuable stamps stolen from house in Lewes: Police are appealing for witnesses to a burglary at ... http://t.co/QaNNEtW7Ia #sussexpolice 22/10/2014 14:37:27

More free bike marking for Eastbourne: There is less than a week to go until local people in Eas... http://t.co/xqOkb5bgMQ #sussexpolice 22/10/2014 13:59:51

Hastings window cleaner faces fraud and fraud allegations: John Burrows, 42, a window cleaner, o... http://t.co/oyNPni16lp #sussexpolice 22/10/2014 13:59:50

Launch of joint burglary campaign with Surrey, Kent and Thames Valley: Police in Sussex, Surrey,... http://t.co/QBVGh87Bmv #sussexpolice 22/10/2014 13:59:50

RT @EbourneSpecials: So far this month @EbourneSpecials have volunteered 286 hours of their own time to serving the local community. #commitment@SCMarcusKnight 22/10/2014 13:59:44

Find out about how http://t.co/dkisstb3y6 can help us to put burglars behind bars: http://t.co/GKLiwY4Bo3 #OpMagpie pic.twitter.com/c2uPx6dhrM 22/10/2014 12:46:17

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Thursday October 23
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11:03

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.