Live feeds

Brighton kidnapping victim could be man called Tony Kurt: Detectives investigating the kidnappin... http://t.co/ZNKD2vLaki #sussexpolice 19/04/2015 11:33:57

Two men charged with kidnapping of man in Brighton: Two men have been charged with kidnapping a ... http://t.co/S3DEBMlxRB #sussexpolice 17/04/2015 20:58:22

Have you seen missing Crawley teenager Peter Crozier?: Police are concerned for the welfare of t... http://t.co/TipGqCuUAF #sussexpolice 17/04/2015 15:22:36

Police appeal for witnesses after man is assaulted in Hastings: Police are appealing for witness... http://t.co/iUlvywSm0c #sussexpolice 17/04/2015 15:22:36

Three arrests in organised crime investigation - Crawley: This Release is issued on behalf of t... http://t.co/hxCRMhOITo #sussexpolice 17/04/2015 15:22:36

London man charged with money laundering and fraud over 'courier' scams in Sussex: Safikul Islam... http://t.co/F2KpHwa2Pz #sussexpolice 17/04/2015 13:33:59

RT @Sussexpcc: CC Registry now called Public Contact, Feedback & Complaints Team on @sussex_police website 17/04/2015 13:25:14

RT @Sussexpcc: .@sussex_police is improving the way the CC's Registry works - more timely responses etc. @OPinkney 17/04/2015 13:24:22

People contact the chief in many ways. About 300 correspondence a month. Given to the person best placed to answer #SusPolScrutiny 17/04/2015 13:21:09

RT @Sussexpcc: . @ACCRobinSmith tells @KatyBourne that @sussex_police are on track to deliver their #stopandsearch report to @HMICgov 17/04/2015 13:17:36

Read more >
Sunday April 19
|
18:31

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.