Live feeds

Your support has been amazing. These gestures really have boosted the morale of our staff in #Shoreham. Thank you https://t.co/hAnC7PZo9N 27/08/2015 17:35:51

Did you see three car crash on #B2036 Balcombe Road near #Horley on Wednesday evening? http://t.co/vLHkuEXXJ6 27/08/2015 17:20:41

.@BritishRedCross have opened a support line for those affected by the #Shoreham air crash. Please call 0203 417 0300 pic.twitter.com/fTAYSZeMyt 27/08/2015 16:13:05

RT @SgtNedEdwards: Words fail me at the support we are receiving working on the A27 #Shoreham. Thank you! pic.twitter.com/rsWBCNlfX2 27/08/2015 16:03:01

@Mazjane72 thank you for your kind words Marilyn. 27/08/2015 15:15:38

Our investigation into a knifepoint robbery in #Angmering on 7 August continues. Could you help? http://t.co/OIzIOU6oQu 27/08/2015 14:29:51

Anh Tuan Tran, 16, has been found. Hai Manh Nguyen, 17, is still missing from #Heathfield. http://t.co/2AJyWFgAVT pic.twitter.com/n5vH38Wwhh 27/08/2015 13:49:00

@scruftgirl It is an offence, but the council are first point of contact. Fine is set by the court. 27/08/2015 12:27:41

@AniMayx yes, road is open. 27/08/2015 12:07:44

@SnowyBrighton Hi Snowy - a person was taken to hospital after becoming ill at an address in the area. 27/08/2015 11:59:34

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Thursday August 27
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20:20

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.