Live feeds

RT @SuptIanMcGrail: Happy retirement Lizette Valerga after 31 years of loyal service. @RGPolice pic.twitter.com/15SXactVso 31/01/2015 21:58:38

Public and businesses thanked for their patience during Brighton protest: A protest in Brighton ... http://t.co/S5suvOULVQ #sussexpolice 31/01/2015 17:19:06

RT @SusPolPLO: There are rolling road closures in #Brighton city centre as the march heads past the Clock Tower. You should expect more que… 31/01/2015 15:20:43

RT @SusPolPLO: March now heading west along North Street in #Brighton. 31/01/2015 15:14:47

RT @SusPolPLO: Traffic disruption in #Brighton city centre caused by an ongoing protest march that has blocked the #A23 at Grand Parade. Ex… 31/01/2015 15:07:15

@Carme__N 30/01/2015 18:06:55

Hove woman's death due to natural causes: A post mortem into the death of a 67-year-old woman fr... http://t.co/cXsUG4U5ht #sussexpolice 30/01/2015 17:33:12

@wholelottaloew Please can you report it to @BrightonHoveCC on http://t.co/8L136zvYaU 30/01/2015 16:18:23

@TheRichDB @withoutstigma @BrightonSCNPT @NHSBrightonHove Not at the moment but maybe in the future. 30/01/2015 16:06:20

@Nikkinoo0673 You can get in touch with your local officer on http://t.co/3Z34F7B95F 30/01/2015 16:02:49

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Sunday February 01
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8:37

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.