Live feeds

RELEASED ON BEHALF OF SURREY POLICE: Appeal for help to trace man missing from Surrey but could ... http://t.co/lDRDd6DlnV #sussexpolice 23/07/2014 16:24:28

Four men charged for Bexhill attack: Four men have been jointly charged with GBH with intent for... http://t.co/Lw1Ge2s0Wk #sussexpolice 23/07/2014 15:07:40

Operation Dragonfly: Four more motorists charged with drink or drug-driving: Another four motori... http://t.co/9Z8uoZc0z4 #sussexpolice 23/07/2014 15:07:40

Sussex Police achieve their highest ever Proceeds of Crime confiscation orders: Sussex Police ac... http://t.co/VYwsPCa7M8 #sussexpolice 23/07/2014 14:28:26

Bike thefts in Hastings and St Leonards-on-Sea prompt police advice: Since the start of the mont... http://t.co/KCaKRb07Mb #sussexpolice 23/07/2014 14:28:25

Robber jailed after attack is heard over the internet: A man who forced his way into a flat and ... http://t.co/Fh1bHc5zqb #sussexpolice 23/07/2014 14:28:25

Police investigate opportunistic burglaries in St Leonards-on-Sea: Police are investigating thre... http://t.co/fz5IUm4gvk #sussexpolice 23/07/2014 13:51:40

Vandals damage cars in Stonegate and Robertsbridge: Police in Rother are investigating three inc... http://t.co/wQXcgFiuyB #sussexpolice 23/07/2014 09:57:33

Remember you can now submit your entries for the Sussex Police People 24 Hours Live Competition. Find out more here: http://t.co/X4pNwmtPpO 23/07/2014 07:30:18

Robbers stole £10,000 of camera equipment from a Crawley shop: Police have secured this closed c... http://t.co/bGJlxx0hYa #sussexpolice 23/07/2014 06:47:10

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Thursday July 24
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5:26

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.