How can I avoid getting a virus?
All computers should have anti-virus software installed. It is not
enough just to install this anti-virus software, please make sure
that it is updated with the latest computer virus definitions on a
Back-up your work regularly so that if a problem occurs you do not
lose everything on your computer. Do not go online without virus
protection and a firewall in place.
Watch out for e-mails from addresses you don't know, especially if
it contains an attachment. If you are unsure, don't open it.
How can I shop safely on the Internet? You
should always look out for a padlock symbol located on the bottom
bar of your browser before transmitting your card details. Clicking
on the icon will indicate the page is secure, preventing your
confidential details being seen by anyone else.
Be wary of websites that require your card details up front
before you actually place an order and find a mailing address for
the company. Ask friends, family and work colleagues what sites
they have found to be good and bad. Shop with names you know you
can trust, major high street names have a duty to protect the
security of their customers.
I have had an email that is advertising child
pornography sites. What should I do? Do not attempt to
visit the site. Please make a report to the Internet Watch
Foundation (IWF) who will contact the relevant authorities.
How can I prevent people from hacking my computer and
email accounts? Install good internet firewall protection
on your computer. Make all your passwords as long as possible. Do
not use short passwords such as 'cat' or 'dog'.
My children love the Internet but I'm concerned what
they might find on it. What can I do? Install 'nanny' type
software to control the sites the computer can access. Use the
Internet with your children and ask them what they are looking at.
For younger children enable password protection so they can only
use the Internet when you are there.
Locate the computer in a busy area of the house, like the
lounge, so an adult is never far away.
How can I rid my email inbox of all this junk
mail? To stop getting junk mail or spam as it is otherwise
known be careful to make sure you tick or untick the appropriate
boxes when filling out forms. Information and anti-spam software
that can be used to stop junk e-mails can be found by searching the
Common 'unsubscribe' requests are often a ploy to get your
e-mail address and then send on more spam. Do not pass the mail on
to friends and ignore chain letters.
If you are concerned about "spam", or general unwanted e-mail,
do not automatically assume that it originates from the address
There are various ways in which "spammers" can give false
details within a given e-mail.
Police can only generally assist in criminal matters and there
is little they can do in relation to general spam, especially when
it turns out to have been generated from another country.
The internet is used by some people to promote terrorism and
violent extremism and corrupt individuals who are vulnerable to
radicalisation. The government and police are committed to
protecting the public from terrorist content online, but we cannot
do this alone. Everyone who uses the internet can help make it
Some examples of illegal terrorist or extremist content
- speeches or essays calling for racial or religious
- videos of violence with messages of 'glorification' or praise
for the attackers
- chat forums with postings calling for people to commit acts of
terrorism or violent extremism
- messages intended to stir up hatred against any religious or
- bomb-making instructions
Direct.gov has a dedicated webpage where you
can report online terrorist content you think might be illegal or
which you find offensive. You can also find out how to report
offensive content to the website administrator, service provider or