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Frequently Asked Questions

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Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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It is always best to agree a price for the repair beforehand but when such situations arise it becomes a civil dispute.

In these circumstances you are entitled to receive a service which has been carried out with reasonable care and skill, within a reasonable time for a reasonable price.

If you feel that the price is excessive, it would be a good idea to get an independent written estimate of what someone else would charge to do the work.

If you still feel the price is excessive then contact Consumer Direct on: 08454 04 05 06.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.