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Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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This information has been reproduced with the kind permission of the Motor Insurers Bureau (MIB).

  • If the insurer's name is known check the MIB website for any Green Card Agents who will handle the claim on behalf of the foreign insurer.
  • If the insurer's name is not known, contact the MIB's Green card department on 01908 830001.
  • if the accident involves a foreign lorry, take a note of the registration plate from the front of the lorry (there may be a different number on the trailer) as well as the policy and Green card numbers.
  • For security reasons, we can't reproduce a Green card here, however, the numbered boxes relate as follows:
    3- validity dates
    4 - Green card number
    5 - Registration or chassis number
    6 - Category and make of vehicle
    7 - Policy holder and user name and address
    8 - Insurer's name

For more information see website in related information.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.