Your Voice Counts feedback - June 2018
In June 2018 we received 76 separate submissions via Your Voice Counts.
Thank you to everyone who took the trouble to contact us, it is much appreciated.
Everyone who submitted feedback will have had an acknowledgement from us, and many will have also had a more substantial reply, once the appropriate colleagues have had an opportunity to consider the contents of their message and respond.
Happily, we had 20 messages of thanks and appreciation. You can read these here.
You also made a number of suggestions to us, which we always welcome and will look at with interest.
Received this month:
- Improvements to our webpages and the wording of news stories;
- Potential ways to improve the 101 service;
- Locations that would benefit from local patrolling or enforcement activity.
These suggestions have been sent for the consideration of the appropriate officers and staff.
We also had some questions posed to us. Many of these are requesting updates or clarifications on specific incidents. We will provide updates to all respondents. More generally this month we were asked:-
- Can we report non-crime related concerns and incidents via the online form? Although the online reporting form does say “where did the crime happen?” it is still perfectly ok to tell us about any incident which is of concern.
- I have previously reported to Action Fraud and either want an update or have new information to add to an existing report. Action Fraud is a national website, and all queries in relation to reports will need to be made direct to them.
Finally, 30 messages were submitted where you were unhappy after an experience or unimpressed by something that you saw or read about us. We are always very sorry to hear that people have been left feeling this way. We take all such criticism very seriously and will strive to do better in future.