What to do in an emergency

There are important differences among potential emergencies that will affect the decisions you make and the actions you take.

In an emergency, if you are not involved in the incident, but are close by or believe you may be in danger, the best advice is to go inside a safe building (close windows, turn off any air-conditioning or ventilation equipment), stay inside until you are advised to do otherwise, and tune in to local radio or TV for information.

  • Make sure 999 has been called if people are injured or if there is a threat to life.
  • Do not put yourself or others in danger.
  • Follow the advice of the emergency services.
  • Try to remain calm and think before acting.
  • Try to reassure others.

Emergency responders may not immediately be able to provide information on what is happening and what you should do. However, you should watch TV, listen to the radio or check the internet often for official news and instructions as they become available.

Your home

Some of the things you can do to prepare for the unexpected, such as making an emergency kit and developing a family emergency plan, are the same for both a natural or man-made emergency.

Download our booklet to find out more - Preparing for Emergencies

Your community

Talk to your neighbours about how you can work together during an emergency and consider preparing a Community Emergency Plan

Your business

Businesses can be affected by a whole number of issues including loss of utilities, loss of IT systems and extreme weather. The Business Continuity Toolkit could help you recover from a crisis.