Do you have excellent communication skills, an enquiring mind, and a desire to help vulnerable people? The role of Contact Handler could be the ideal role for you.
Our Contact Handlers handle a huge variety of emergency 999 calls, non-emergency 101 calls, online and social media communications. The situations they manage are are as diverse as the communities we serve and providing excellent customer service to members of the public and Sussex Police colleagues is crucial in this role.
Working in a fast-paced 24/7 environment, you must be able to work under pressure, communicate clearly at all times and make critical decisions. You will need to be able to think quickly, ask the right questions, listen for vital details, and log information accurately.
Contact Handlers also need to be able to strike the right balance between showing empathy with every caller, while not becoming emotionally involved when dealing with sometimes difficult circumstances.
Based in our Force Contact, Command and Control Centre on the outskirts of Lewes, Contact Handlers work shifts, including nights, weekends and bank holidays. Part time shift patterns are possible, depending on requirements.
To find out more, listen to one of our Contact Handlers talk about her role: