Sussex Police tops national 999 response statistics for the fourth month running

Sussex Police has been ranked the top performing force in the country for answering 999 calls, topping the national table for four consecutive months.

National figures show Sussex Police answered over 98% of 999 calls within 10 seconds, outperforming every other force in England, Wales, Scotland and Northern Ireland between August and November 2025.

Sussex Police received 22,077 emergency 999 calls in November, with an average answer time of 4 seconds.

New contact technology has transformed call handling, improving how 999 and 101 calls are routed and managed in the Force Contact and Control Room. 

Advanced data analytics have helped to give a clear overview of demand, staffing, and available resources, allowing quicker and more effective deployment of officers and staff to where they are needed most.

Chief Superintendent Rachel Glenton said:

“Behind every call is someone who needs help. Being ranked top in the country shows the commitment of our teams to being there for our communities when it matters most.

“This achievement is down to the dedication of our control and contact handlers, who work around the clock in our control room in Lewes, and the improvements we’ve made to our systems and processes to ensure we’re ready to respond.”

Sussex Police remains committed to maintaining these high standards, ensuring emergency calls continue to be answered quickly and effectively so communities across Sussex receive help when they need it most.